Orders:

Each piece of River Song jewelry is handmade to order, please allow at least 2 weeks for delivery. For rush orders please email us at river@riversongjewelry.com.

All pieces are subject to availability. We try our hardest to keep our online boutique up to date, but occasionally may sell out of a item before we're able to update it. We'll notify you within 5 business days if this occurs & hopefully help find a replacement. If not, you will be refunded in the same manner of payment.

Special Orders:

Since all of our jewelry is handmade, we are able to do custom orders. Please inquire at river@riversongjewelry.com & we can start brainstorming together! Special orders are non-refundable, but don't worry, you won't want to exchange it.

We also have gift certificates available, please email river@riversongjewelry.com to order.

Shipping:

We ship from San Miguel de Allende, MX via Fedex Priority and sometimes then by way of our Seattle office via USPS. You'll receive a tracking link when your order ships. Please note that even with our shipping discounts, international shipping is more expensive and takes more time. We really appreciate your understanding.

Shipping starts at $19.95 for jewelry and $29.95 for framed paintings & votive holder sets, each additional item increases the shipping $1-$10 depending on size & packing needs.

Additional charges will be applied for expedited & international orders, please inquire at river@riversongjewelry.com.

Exchanges & Returns:

We want you to love your pieces and understand the need to see them & try them on. We accept returns of regular priced items purchased from our website for within 7 days of receipt. Jewelry must be in perfect, unworn condition to ensure a refund. Refunds do not include shipping costs. To request a return please email us at river@riversongjewelry.com.   

Sale & Custom Order Items are non-returnable & non-refundable.

In the rare event you receive your items damaged, return claims must be made within 7 days of receipt and will be repaired or replaced if need be. Full refund will be given if the item cannot be replaced.  

Items purchased through other retailers must be returned to the store where they were purchased & are subject to the retailer's individual return policy.

Care:

Our jewelry is handmade, so please wear with care. To preserve the integrity of your jewelry, we recommend removing you jewelry before showering, sleeping, swimming and before heavy workouts. Beaded necklaces store best laying flat and in soft angles. When traveling, wrap them individually to prevent stretching and tangling. 

Many gemstones and pearls are sensitive to cleansers, heat & light. Please store your pieces in a clean, dry place and away from direct sunlight. To clean, use a mild detergent solution and dry with a soft cotton cloth. Do not scrub or use abrasive polishing compounds.

Our 24 karat gold over sterling silver talismans & components are designed to form a time-worn patina. Even with gentle wear the sterling silver may be revealed and mix with the gold to look like an antique heirloom. For those who want the forever look of gold, we suggest purchasing pieces from our 14k gold collection. Oxidized sterling silver pieces may also brighten with wear. 

Repairs:

We take pride in our craftsmanship & want you to enjoy your pieces for years to come. We will repair/refurbish our own jewelry for a fee. If a piece cannot be repaired or matched, we can give you options for how to alter it. Restringing starts at $10 plus shipping. Please inquire at river@riversongjewelry.com about cost & options.